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Find answers, explore guides, and get the most out of your Lightwell chatbot.
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Popular Questions
How does affiliate link matching work?
Our AI analyzes your Instagram content (captions and video transcripts) and intelligently matches relevant products using semantic similarity. When someone asks about products in your content, the chatbot recommends the most relevant affiliate links.
Learn about link matching →What are the subscription tier limits?
Starter: 1,000 chats/mo, 50 posts, 100 links. Pro: 3,000 chats/mo, 200 posts, 1,000 links. Elite: 10,000 chats/mo, 500 posts, 5,000 links.
View billing details →How often does my bot sync with Instagram?
Your chatbot automatically syncs nightly at 2:00 AM CST. During the sync, we fetch new posts, transcribe videos, match products, and update your bot's knowledge base.
See bot status guide →What happens if I run out of chats?
Your chatbot will stop responding until your usage resets at the start of your next billing cycle. You can upgrade to a higher tier or wait for the monthly reset. You'll receive alerts at 80% and 100% capacity.
Track your usage →Browse by Category
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