Lightwell

Contact Support

Need help? We're here for you.

Ask the Lightwell Bot

Get instant answers to common questions about your AI clone — how it works, how to set things up, and how to get the most out of it.

💬 Ask the Lightwell Bot →

Email Support

For technical issues, billing questions, or anything the bot can't answer, email us:

customer-support@lightwellchat.com

We typically respond within 24 hours

Before Contacting Support

To help us assist you faster, please include:

  • Your Instagram username
  • Description of the issue
  • Any error messages you're seeing
  • Screenshots (if applicable)
  • Steps to reproduce the problem

Check the Docs First

Many common questions are answered in our documentation:

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Config Setup

Setup wizard walkthrough

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Affiliate Links

Uploading your affiliate products

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Bot Status Guide

Processing, errors, and what to do