Dashboard Overview
Your dashboard gives you real-time insights into how your chatbot is performing.
Key Metrics (KPI Tiles)
At the top of your dashboard, you'll see three key metric tiles:
📊 Account Tile
Shows your subscription tier, Instagram username, member since date, and bot status (Ready, Processing, or Error)
🔗 Recommendations Tile
Shows how many times your chatbot has recommended links. Includes total recommendations, content links (Instagram posts), and product links (affiliate products)
💬 Chat Usage Tile
Tracks your monthly chat consumption. Shows chats used, chat limit, remaining chats, and a progress bar (green = healthy, yellow = 75%+, red = 90%+)
Dashboard Tabs
Usage Over Time
Line chart showing your daily chat volume over time. Use date range filters (7, 30, or 90 days) to identify peak usage days and growth trends.
Link Recommendations
Horizontal bar chart showing which specific links your chatbot recommends most often. Filter by all links, content links, or product links. Click any bar to open that link.
Q&A History
Table of actual questions your audience has asked and how your chatbot responded. Use this to understand what topics your audience cares about and get content ideas. Click any question or answer to see the full text.
Quick FAQ
What counts as a "chat"?
Each user question counts as one chat. If someone asks 5 questions in one session, that's 5 chats. The response doesn't count separately.
When do recommendations get counted?
A recommendation is counted when your chatbot includes a link in its response. If one response includes 3 product links, that counts as 3 recommendations.
How often does the dashboard update?
All metrics update in real-time. As soon as someone chats with your bot, you'll see the data reflected within minutes.
Have more questions about your analytics? Ask the Lightwell bot for detailed help!
Pro Tips
- Monitor chat usage weekly to avoid hitting your limit unexpectedly
- Check Link Recommendations to see which products are performing best
- Review Q&A History regularly to identify content gaps and opportunities