Common Issues

📹 Video tutorial coming soon! For now, use the solutions below.

Bot Stuck in "Processing" Status

Issue: Your bot status shows "Processing" for more than 15 minutes.

Solutions:

• Check your email for any error notifications
• Refresh your dashboard page
• Contact support if processing exceeds 1 hour

Affiliate Links Not Being Recommended

Issue: Your chatbot isn't recommending your affiliate products.

Solutions:

• Check that your product descriptions are detailed and relevant to your content
• Ensure your affiliate links were uploaded successfully (check Content → Affiliate Links)
• Review your Dashboard → Link Recommendations tab to see what's being recommended
• Try asking your chatbot directly about topics related to your products

Usage Limit Reached

Issue: "Chat limit reached" message appears.

Solutions:

• Wait until your next billing cycle (usage resets monthly)
• Upgrade to a higher tier for more monthly chats
• Purchase overage add-ons ($5 for 250 additional replies)

Instagram Token Expired

Issue: Error message about Instagram token expiration.

Solutions:

• This should auto-refresh in the background
• If the issue persists, try disconnecting and reconnecting your Instagram account
• Contact support if the problem continues

CSV Upload Failed

Issue: Error when uploading affiliate links CSV.

Solutions:

• "Invalid file format": Ensure your file is .csv with exactly 3 columns
• "Too many links": You've exceeded your tier limit - upgrade or remove some links
• "Invalid URL": Check that all affiliate links are valid URLs starting with http:// or https://